QMS Process Map
How records flow through DigiVac's quality system — from trigger to closure
Trigger / EndActionDecisionGo to →Module link
Customer Return (RMA)
Customer sends product back for repair, calibration, or warranty claim
Customer contacts DigiVac→Issue RMA #→Receive unit→Inspect & test→Defect found?→Create NC→Repair / Calibrate→Final QC→Ship back to customer→Close RMA
Nonconformance (NC/CAPA)
Defect found in production, from a supplier, or during an RMA inspection
NC discovered→Red tag & quarantine→Can production repair?→Engineering review→Root cause investigation→Supplier caused?→Supplier evaluation→Disposition (scrap/rework/return)→Procedure update needed?→Revise document→Trigger retraining→Verify correction→Close NC
Internal Audit
Scheduled audit of a process area against ISO 9001 requirements
Audit scheduled→Review procedures→Prepare checklist→Conduct audit→Finding identified?→Create NC from finding→Generate audit report→Present to management→Track corrective actions→Verify effectiveness→Close findings
Calibration
Equipment comes due for calibration — in-house or third-party
Calibration due date reached→Pull equipment from service→Calibrate (in-house or send out)→In tolerance?→Out of tolerance → Create NC→Assess affected product→Return to service→Update calibration log
Management Review
Annual review of QMS performance — pulls data from every module
Review scheduled→Compile quality objectives→Review audit results→Review NC/CAPA status→Review supplier performance→Review RMA & warranty data→Review training status→Review calibration status→Identify improvements→Assign action items→Finalize review
Based on DigiVac QMS procedures: QMS_8.2P1 (RMA), QMS_8.7P1 (NC), QMS_9.2P1 (Audit), QMS_7.1.5 (Calibration), QMS_9.3 (Management Review)